A Super 8 Motel, A Simple Request, And A Customer Service Disaster

I travel a lot on business, and very often of late to Daytona, FL.  In fact, in the coming months, I will very likely be there at least three weekends per month and the motel I have stayed in every time, the Super 8 on So. Ridgewood Ave. is certainly well aware of my visits and I have mentioned my advance plans to staff.

So, this morning, like any other Sunday morning when staying there, I checked out around 8:00 to get an early start and grab some breakfast down the street.  Not long after departing, I found I needed to just have a place to sit and discuss some business while charging up a camera and asked if an associate and I could sit in the lobby.  The woman behind the counter said she couldn’t allow that and I should do so in my room.  I told her I had already checked out, but since it was still well before the 11:00 check out, I asked again if it was okay to do what I needed to do.  Again, she denied this very simple request.

Admittedly, at that point, I became a little perturbed and suggested that her refusal of this request would result in me never returning; to which she refused again.

I have to say that she surprised me quite a bit given that I’ve been a frequent guest at the establishment.  

In the end, all I can do is warn my readers about this motel and how poorly they are capable of treating regular customers.  Suffice it to say, I will never darken their doorstep again, and I suggest that none of my friends, associates, or readers visit there either.  Certainly there are other venues in the area that will value the business of a frequent guest with a very busy upcoming schedule.